If you are considering updating an e-commerce website support or are thinking for the first time about creating a new website to present your products or services on the Internet with an online order processing system, then these services are for you.
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E-commerce consulting services can be useful for B2B (for business) and B2C website owners (for the consumer). Ecommerce support services with website maintenance refers to online transactions that are made directly over the Internet between the company and the end user.
The website on which these transactions are performed is usually called an online store. Ecommerce support refers to online transactions that occur between companies.
These transactions are carried out through the B2B portal, which works similarly to an online store, and the difference is that it concerns a company, not a person.
Our competencies in Ecommerce support:
- analysis of the potential of your business on the Internet;
- formation of the main e-commerce goals for your company;
- development of an e-commerce strategy for your business taking into account best practices;
- determination of the main stages of the presentation of your products (or services) in the field of e-commerce;
- presentation of functional and technical requirements for your site;
- a sketch of the site structure, a prototype of the main page design layout and a draft of technological flows;
- development of a new e-commerce site or optimization of an existing;
- one development of search engine optimization (SEO);
- requirements assistance in choosing third-party solutions for integration into your business processes.
Launching successful e-commerce sites
We specialize in Ecommerce support for companies to create successful e-commerce sites at any stage. We have developed a proven methodology to achieve this goal.
Formation of the specification of requirements for Ecommerce support services:
- defining business goals, target markets and success indicators;
- outlining the basic constraints within which you work;
- creating requirements for functionality, SEO, content on the site and technical parameters for the site;
- developing the site structure, site development plan, and "roadmap" with information architecture and technological flows.
What services do we offer
Some general goals and profitability of the business:
- Attracting new site visitors.
- Increasing the share of repeat customers.
- Increasing customer loyalty.
- Increase in revenue from sales carried out using the website.
- Reduce costs and increase efficiency.
- Increasing the conversion rate for the site.
- Increase the number of visitors / and be higher in the Google search results.
- Reducing the lead time and cost of order administration.
- We will help you determine the target audience of the site.
You will need to determine the target audience that visits your site or that you would like to attract to your site.
In Ecommerce support services, it is important to focus on both targeted visitors and returning customers. After you have specified the target audience, you will need to clarify the needs of your target audience, namely what they want to find, get or buy on your website.
It should also always be remembered that the main goal of e-commerce is to complete the sale. For this reason, site navigation and page content should direct customers to products or services and special offers.
Company departments involved in order processing
At this stage, we make a list of departments and people who are engaged in marketing, maintenance and development of websites, including payment processing.
Usually, this list of Ecommerce support services should include the marketing department, the content management department of the site, the warehouse staff, the order processing staff, the support department, the accounting staff, and the company management.
Project budget
We usually say the following: if we know your goals and your budget, we can offer the best solution. If your budget is low, let us know and we will think about what we can do with it.
Be realistic and keep in mind that if you don't have a big budget, you need to compromise with what you want and with the functionality of the site.
Preparation of the technical specification
At this stage of Ecommerce support Services, we will prepare a detailed technical specification, including:
- suggestions for choosing a content management system (CMS) or a framework (framework);
- a detailed description of the functionality of an e-commerce website;
- ensuring requirements for a payment gateway and payment forms;
- information about the integration of a customer relationship management system (CRM);
- determining the requirements for the integration of the accounting system, for example, 1C;
- if necessary, requirements for integration with any other third-party systems or solutions.
We also provide so-called non-functional requirements, including usability, security, and website performance, as well as, legal issues, compliance with PCI DSS, and the EU General Data Protection Regulation (GDPR).
